Return Policy
Returns
We stand behind our products. If your purchase does not meet your expectations, you can return it for a replacement or refund (excluding shipping charges) within 30 days of the date of purchase except as noted below. Items must be returned in the condition as they were received.
No restocking fee - if returned within 30 days.
Return shipping must be prepaid by the customer unless the error was ours.
Items Exempt from Return Policy:
- Special order items
- Clearance or final sale items
- Electronics
- Custom cut lengths of material such as rope, chain, hose or webbing
- Hazardous materials such as paint, resins and adhesives
- Any items that have been used or show signs of use
Sea Gear Marine reserves the right to limit or decline returns and exchanges.
Refund Methods
WITH A RECEIPT:
Items may be returned in unused condition within 30 days of purchase with the original sales receipt. Item must be returned in original packaging with all accompanying manuals and accessories. Items returned with a receipt will be exchanged or refunded at the original purchase price plus applicable sales tax to the type of payment used in the original sale. Please allow up to 5 business days for a refund to be posted to your credit card account from the date a refund is processed.
WITHOUT A RECEIPT:
Items returned without a receipt will be processed at the lowest sale price plus applicable sales tax. Such items may be exchanged for the same product or returned for merchandise credit in the form of a Sea Gear Marine Supply gift card.
Warranty Service
After 30 days or after item has been used, all manufacturer warranties are in effect and the item must be returned to the manufacturer for warranty service. If date falls within the 30 days we will gladly facilitate the manufacturer's warranty process within the stated period.
Special circumstances will be taken into consideration and will be reviewed.
Return Instructions
Contact us toll-free at 800-627-4327 or email customerservice@seagearmarine.com to obtain instructions on how to generate a Return Material Authorization (RMA) number. After you receive the RMA, you will ship the items back to us. Once we receive the items you will get an email regarding your refund status.
Except in cases where the return is the result of an error by Sea Gear Marine or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. Sea Gear Marine will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.
Shipping
To return your product, you should mail your product to:
Sea Gear Marine Supply
Attn. Online Returns
1144 Route 109
Cape May, New Jersey 08204